Privacy Policy
Effective Date: June 19, 2026
This privacy policy describes how Nexus Wellness House collects, uses, stores, and protects your personal information. By using our website or receiving services at our clinic, you agree to the practices described below.
Information We Collect
Personal Information You Provide
Nexus Wellness House collects information you submit directly, including your name, email address, phone number, mailing address, date of birth, and insurance or payment details. This information is collected when you schedule an appointment, complete intake forms, or contact us through our website.
Health Information
As a medical practice, Nexus Wellness House collects protected health information (PHI) during consultations, lab work, and treatment sessions. PHI includes medical history, diagnostic results, treatment plans, and prescription records. Health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Information Collected Automatically
When you visit our website, we may collect your IP address, browser type, device information, pages viewed, and referring URLs. We use cookies and similar tracking technologies to improve site performance and understand how visitors use our pages.
How We Use Your Information
Nexus Wellness House uses your information for the following purposes:
- Scheduling and managing appointments
- Providing medical care and treatment
- Processing payments and billing
- Communicating about your treatment plan, lab results, and follow-up appointments
- Responding to inquiries submitted through our website or email
- Improving our website functionality and user experience
- Complying with legal and regulatory requirements
How We Protect Your Information
Nexus Wellness House maintains administrative, technical, and physical safeguards to protect your personal and health information. Electronic records are stored on encrypted, access-controlled systems. Staff members access patient data only as required for their role.
Our clinic follows HIPAA security standards for all protected health information.
Information Sharing
Nexus Wellness House does not sell your personal information to third parties.
We may share your information in the following circumstances:
- Healthcare operations: With labs, pharmacies, compounding pharmacies, and referring providers directly involved in your care.
- Payment processing: With payment processors to complete transactions you authorize.
- Legal compliance: When required by law, regulation, court order, or government request.
- Business operations: With service providers who assist with website hosting, email delivery, or appointment scheduling, under agreements that require them to protect your data.
Your Rights
You have the right to:
- Request access to the personal and health information Nexus Wellness House holds about you
- Request corrections to inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
Cookies and Tracking
Our website uses cookies to remember your preferences, analyze site traffic, and support functionality. You can adjust cookie settings in your browser. Disabling cookies may limit certain website features.
We may use third-party analytics tools such as Google Analytics. These tools collect anonymized usage data to help us understand site performance.
Data Retention
Nexus Wellness House retains personal and health information for as long as required to provide your care and comply with applicable laws. Medical records are retained in accordance with New York State record retention requirements.
When information is no longer needed, Nexus Wellness House deletes or de-identifies it using methods appropriate to the data type.
Changes to This Policy
Nexus Wellness House may update this privacy policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this privacy policy or how Nexus Wellness House handles your information, contact us at:
Nexus Wellness House 140 West 58th Street, Suite 1A New York, NY 10019
Email: info@nexuswellnessnyc.com